Virgin Media Community

[LisaRaz]

I have just got the quick set up for the hub 3 and 360tv however the TV won't work as the hub is upstairs and the TV is downstairs due to where the telewest broadband box is. I need someone to come and move the box downstairs. I have tried calling but no one answers 

[Ernie_C]

There’s no need, likely.

The TV 360 can make its internet connection over WiFi. That the exact configuration I have and it works very well.

What happens when you try to install the TV 360?

[LisaRaz]

I can use netflix or any other aps but it won't let me watch any live TV 

[Ernie_C · Accepted solution]

In that case, you have an effective internet connection.

Have you correctly connected the TV 360 to the co-ax outlet?

[LisaRaz]

The co-ax cable won't reach as the hub is upstairs and TV I'd downstairs 

[HowardML]

But you said you have a old TW wall box downstairs. So connect the coax to that. That's exactly our configuration. TV box downstairs and Hub on first floor.

[LisaRaz]

Nope the TW box is downstairs there's nothing downstairs 

[HowardML]

With all due respect - try reading your original post again, and read the one above this one. Makes little or no sense.