I'm getting 100:70 on my second TIVO/360 box

[AndrewRowland]

Sadly the phone support are unable to help and I have been asked to wait for a phone call Mon-Fri 9-5. Useless really!

[AndrewRowland]

I have the identical issue - on one TIVO/360 I got the error and the phone operator was able to fix and sent codes etc. I've tried twice now as the issue has started happening on my second box and at weekends or evenings all the operators seem to be bale to do is to say that someone will look between 9-5 on Monday-Friday. Pretty useless really ;-(

Did you manage to get your issue fixed eventually?

[japitts]

Just on terminology, there's no such thing as a TiVo360 - TiVo refers to both the legacy older box (which can only run TiVo-software) and the newer V6 running TiVo-software. A TV360 uses the same physical box as a V6, but runs Horizon software and is fundamentally not TiVo.

Your two posts have been combined into one thread to keep them all in one place.. the error you've mentioned is usually an account-related one whereby an additional multiroom box hasn't been setup with the correct account codes.

A CS agent may be able to resolve this while-you-wait on the phone, but it wouldn't surprise me if it's a weekday office hours job either. Having said that - waiting for a callback is something that all too often on these boards is a very long wait. The forum staff here should respond after a couple of days if all else fails.

[Kain_W]

Hi AndrewRowland,

Thanks for your post and welcome back to the community.

Sorry to hear that you're experiencing issues with the second box, so we can investigate this fault further I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[AndrewRowland]

The promised return call never came...

A member of Virgin has responded to my posts on this Forum via Personal Messages but cannot fix so far.

I've called the help desk and a very polite lady tried all the usual tricks and could not fix.

They are sending a technician now. Not full of hope why checking the cabling might find two missing sets of channels when everything else is working!

[newapollo]

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@AndrewRowland wrote:

They are sending a technician now. Not full of hope why checking the cabling might find two missing sets of channels when everything else is working!

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Hi @AndrewRowland 

Error 100:70 is usually displayed during initial setup when the box has not yet received its entitlement for Live TV and normally resolves within a few minutes. Whilst it doesn't happen very often it usually occurs with new installs or box regrades.

The set top box needs to be connected to the white VM coaxial cable and have an internet connection, preferably by ethernet to complete the set up.

If your second box isn't connected to coaxial and wifi then it will cause this failure

This error may be also  because the 360 box hasn't been activated, which is usually solved by either the activation team or second level support sending the correct codes to the box.. 

If  second level support  can't do it then a tech is usually sent to change the box.

[AndrewRowland]

Dave,

I appreciate your reply. This all worked about 10 days ago, but a technician is on the way on Friday to see what he can do. Hopefully he'll bring a new box and whatever caused a perfectly good box and cabling arrangement to start failing might make this whole time waste go away!

[Travis_M]

Hi @AndrewRowland

Thanks for your post

Great to hear a technician has been booked, be sure to keep us updated with how this goes and we'll investigate further if needs be.

Regards