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I have been sent a faulty Virgin TV 360 Box

MHaines98
Joining in

on ‎21-11-2023 11:10

I had a delivery on Saturday for my new Virgin TV 360 box and the power cable does not fit into the box, I believe by trying to force the cable in it has caused some damage to the box. Please can I have be sent a new box with the correct cable asap. Many thanks. 

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Ashleigh_C
Forum Team
Forum Team

on ‎23-11-2023 12:09

Hi there @MHaines98 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your recent delivery and thank you again for posting. 

Are you able to post a picture or the cable and the damage to the box for us? 

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