As per the title, this is not an unusual problem but I need some confirmation of my next move. To cut a long story short I had a call from Virgin sales and they made me an offer which was less than what I would have paid next month when my current 18 month contract expires. This involved a doubling of speed and the inclusion of a 360 box, which to me was something new. I mentioned that the Hub 3 was in a different room to the TV and the sales woman (can you still say that now?) said she would include a long cable. Today Yodel delivered and I had a look through the goodies. In the box was a 15 metre isolator cable which was supposed to go from the wall box to the Hub 3. All very nicely made and heat shrinked but completely useless as my present cable is less that 1/2 metre long as the Hub sits right next to the wall box. Also included was a splitter with 1 metre long cables that I can probably lose behind a kitchen cupboard. Now here’s the problem, I need a cable run of around 18 metres to follow the skirting boards and around a couple of door frames to reach the position where the 360 box is going to live. In an ideal world I could order a RG6 extension cable and go from there, which would be very useful as I could then run an RG45 cable alongside it in mini trunking in case the WiFi from the 360 box doesn’t work as well as it could. But I’m told doing this is a hanging offence and could cause a change in levels or interference which may affect other subscribers from the cabinet. Are we looking at a £99 call out for a tech when the installation is not complete with the virgin 360 still sitting in it’s box to resolve this issue?
Thanks for the info japitts I'll psych myself up for ringing virgin media on Monday and see if I can get to talk to someone who isn't reading off a script and has a rough idea of what they are doing, wish me luck! Although thinking about it, I might hang on for a couple of days to see if one of the moderators can sort a tech visit, as they seem to know far more than the telephone people ever will.
Sorry if I'm misunderstanding your problem. My experience, if it helps, is that my Hub is situated in an upstairs bedroom/office and my 360 box (actually a an original Virgin TiVo box with 360 software is downstairs at the side of the TV. The Hub connects with the 360 box via WiFi ; no cabling between the two boxes at all. The 360 software enables you to choose wired or wireless connectivity. In my circumstances I have no issues with a wireless WiFi connection.
Your old V6 has now been updated to a 360 box, with the 360 firmware installed, so we now speak of it as being a 360 box.
The older V6 and the newer 360 can both connect to the internet either by WiFi or ethernet cable to keep the EPG updated and also allow you to play apps and catchup. If you V6 was previously connected by WiFi then you should have no issues connecting the updated 360 by WiFi as the inside of the box is exactly the same, it's just the firmware that's changed.
If the 360 is in a different room to hub then you may need a white coaxial fitting in the room. If you don't have the coaxial cable there then this can be organised by calling up and speaking to CS.
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