You could try calling the pre-installs team on 0800 052 1734.
Thanks for your post.
Sorry to hear you are having issues setting up the Quickstart kit.
Looking at the service hers it is not showing active.
I will be able to get this set up for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.