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How to order an engineer?

Tuning in

I got a self-install pack but am having trouble installing it. Want to schedule an engineer but don't see this option on Any suggestions?


Community elder

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.


Very Insightful Person
Very Insightful Person

Hi @Maciej65537 

You could try calling the pre-installs team on 0800 052 1734.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hello Maciej65537.

Thanks for your post.

Sorry to hear you are having issues setting up the Quickstart kit.

Looking at the service hers it is not showing active.

I will be able to get this set up for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.