Showing results for 
Search instead for 
Did you mean: 

How to change pin, new customer.

Joining in

I have just had the 360 installed and I want to remove the child safety pin. 

None of my booklets provide me with what the default pin is and I have also tried 0000. 

Can anyone help me with changing the pin to one j want to use and allowing me to switch off?




Very Insightful Person
Very Insightful Person

Hi @Lev86 

The default pin on all VM TV boxes is 1234.

The default pin on the TVGO app is 0000.


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team (Retired)
Forum Team (Retired)

Hi @Lev86,

Welcome to our Community Forums! Thank you for your public post and I'm sorry to hear that you're having some issues with your TV pin!

You can take a look at our Virgin Media TV Pin page for more information about how to change your pin, and even how to take off parental controls.

If you're still having some issues, please let us know. We'll be more than happy to assist. 

Thank you! 😊 

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Joining in

Hi there, thanks for replying to me but I have tried 1234 and it’s still not working. 
Will I need to call Virgin to get this reset? 

Hi there @Lev86, thanks for reaching back out to us. 👋🏼

I'm sorry to hear that the code 1234 has not worked. 😞
I will assist you on this.

I will send a private message and we can get this sorted there.
Watch out for the private message. 🙂

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs