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How long does it take to activate UHD sky sports?

urefos
Tuning in

on ‎13-06-2023 10:12

I upgraded to UHD Sky Sports and received a confirmation email a week ago saying I'd get another email soon telling me when it would be activated. I haven't had any more emails and the channels are greyed out in the guide. Should I expect to wait longer, or has something gone wrong?

 

Thanks

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16 REPLIES 16

newapollo
Very Insightful Person
Very Insightful Person

on ‎13-06-2023 17:19

Hi urefos 

There are posts in the V6 and Manage Your Account forums from other customers that are still waiting.

It normally takes no longer than 7 days, however with it being  a special promotion the changes will need inputting manually which may explain the delay. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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urefos
Tuning in

on ‎13-06-2023 18:15

Ok, thanks.

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rufusoculus
On our wavelength
In response to urefos

on ‎13-06-2023 19:26

I'm still waiting too.

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Bob44
On our wavelength

on ‎13-06-2023 22:25

I waited a week and then called them...no record of my response to the email apparently. 

And now I have it sorted over the phone I'm sorry I bothered. Picture is poor...too dull...and a clear bug (as can be temporarily fixed in settings but reverts back to dull when change channels)

I always sing VM praises but this is poor.

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roy247
Community elder

on ‎14-06-2023 12:09

Hi urefos,

Same for me so I called today and spoke to retentions who added it straight away.

 

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Akua_A
Forum Team
Forum Team
In response to urefos

on ‎16-06-2023 13:18

Hi @urefos 

Welcome back to our community forums and sorry to hear you are still waiting for your UHD Sky Sports activation. We want to do our best to help with this. Since posting, have you had any updates with our team? Has it been activated for you?

Thanks,

Akua_A
Forum Team

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Bob44
On our wavelength
In response to Akua_A

on ‎16-06-2023 13:36

Are VM doing anything about the bug that makes the menus and UHD feed on Sky Sports dull or are they continuing to ignore it and take the money?

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urefos
Tuning in
In response to Akua_A

on ‎16-06-2023 18:07

Hi

Thanks, it has been activated. I didn't need to contact customer services.

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urefos
Tuning in
In response to Bob44

on ‎16-06-2023 18:10

Bob44 - strangely, I had the opposite problem, ie my menus and guide were unbearably bright in UHD. In my case, it was because the TV applied a different profile when it went into HDR mode - I had to customise the settings as I had with the SDR ones to get it looking as I wanted. 

What I'd really like, though, would be to stop the Virgin box upscaling the SD and HD content to 4K and let my TV do it. 

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