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How do I speak to someone regarding broken equipment on a new set up

Swhit
Just joined

Please how do I speak to a human to report faulty equipment 

2 REPLIES 2

roy247
Community elder

Hi Swhit,

You can call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi Swhit,

Thanks for your post and welcome to the community.

Many apologies for the issues faced, can I ask which piece of equipment is faulty?

Let us know,

Kain