Menu
Reply
Highlighted
  • 3
  • 0
  • 1
Tuning in
1,101 Views
Message 1 of 9
Flag for a moderator

How do I get a 360 mini box

Hi, forgive me if this has been asked before. I was asked if I wanted to upgrade my PVR from a V6 to the new 360 box. I received this today and set it up with no problems. 

How do I get a 360 mini box? I have tried calling the number I thought I would need to call but it says the call centre is closed. 

Can anyone advise how best to go about this? 

0 Kudos
Reply
Highlighted
  • 15.81K
  • 1.79K
  • 3.67K
Very Insightful Person
Very Insightful Person
1,077 Views
Message 2 of 9
Flag for a moderator

Re: How do I get a 360 mini box

If you want to go multiroom with V360 it will mean installing another coax point where the box will go. The mini boxes are I believe cheaper than multiroom with a V6 box, but obviously there will be installation charges.

Be aware that the mini boxes are reliant on Ethernet or WiFi for everything except the live channels, & you cannot pause live TV for more than a few minutes.

The call centre opens at 8am tomorrow.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 4.19K
  • 294
  • 739
Community elder
1,035 Views
Message 3 of 9
Flag for a moderator

Re: How do I get a 360 mini box

It is not really an upgrade - it is a switch to alternate boxes with quite different menus systems and services.

A mini will now be an additional box which they are likely to charge for.

I got main and mini set together but they replaced two V6s.


@stevewsm1 wrote:

Hi, forgive me if this has been asked before. I was asked if I wanted to upgrade my PVR from a V6 to the new 360 box. I received this today and set it up with no problems. 

How do I get a 360 mini box? I have tried calling the number I thought I would need to call but it says the call centre is closed. 

Can anyone advise how best to go about this? 


 

==================================
VIVID 600 (690/44mb) in Area 31
0 Kudos
Reply
Highlighted
  • 6.32K
  • 463
  • 1.09K
Hero
1,012 Views
Message 4 of 9
Flag for a moderator

Re: How do I get a 360 mini box

I think that an additional V6 box costs £99.95 plus £35 set up fee plus £7.50 per month, no reason to believe that a mini-box installation will be different. There is a different costing if you were subscribe to an 18-month bundle as you'd pay a £30 network installation fee plus £10 for the first additional box and £5 for each additional box.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Highlighted
  • 84
  • 14
  • 16
Virgin Media Staff
Virgin Media Staff
976 Views
Message 5 of 9
Flag for a moderator

Re: How do I get a 360 mini box

Those fees have recently been updated, it's £10pm for an additional box but the up front fee is lower.
Or you can upgrade to Ultimate Oomph, which has a second box included
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 1
Tuning in
886 Views
Message 6 of 9
Flag for a moderator

Re: How do I get a 360 mini box

Thank you for your reply. 

does the mini have to have a coaxial connection or is it WiFi 

Highlighted
  • 5.78K
  • 1.09K
  • 1.52K
Very Insightful Person
Very Insightful Person
883 Views
Message 7 of 9
Flag for a moderator

Re: How do I get a 360 mini box

Hello

The V360 mini box requires a coaxial connection to get the live channels, and wifi or ethernet to connect to the main box.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 1
Tuning in
872 Views
Message 8 of 9
Flag for a moderator

Re: How do I get a 360 mini box

Thank you. Does it need coaxial to play recordings already on the main box on a tv in another room

0 Kudos
Reply
Highlighted
  • 5.78K
  • 1.09K
  • 1.52K
Very Insightful Person
Very Insightful Person
870 Views
Message 9 of 9
Flag for a moderator

Re: How do I get a 360 mini box

Hello

It needs the coaxial connection to work, if there is no coaxial connection then the box will not startup and you will not be able to use it.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply