Hi Geoff
You should be able to pair the remote using either HK61 or 6100
It may seem odd but a few people that couldn't pair their remote have been able to successfully set up the remote by using new batteries even though it's a new remote.
Failing that have you tried factory resetting the remote?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing..
Also try the following:-
Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds. Then usingthe remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
If the above still fails try the key testing method.
Audio & Video > Pair remote with devices > TV devices
Don't just accept the first one that appears to work. Try a few more as (like the older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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