Virgin Media Community

[moon_lady12]

Why won't my box update to 360 its been 48 hours after receiving my handset main one has updated but second v6 just says error ma1/4/11 frustrating took 3 weeks and countless phone calls to get to this stage....

[Anonymous]

Looking at previous threads it seems unplugging it for five minutes and then reconnecting it and powering back up might prompt the relevant updates. 

[moon_lady12]

Nope not even technical help couldnt help and I may have to wait a further 5 days to hear anything its getting a joke has taken me 3 weeks to get this far and loads of phone calls...

[Tom_W1]

Hi @moon_lady12, thanks for your post although I'm sorry to hear of your concerns raised.

Judging from our systems, it appears that you've been able to speak to us about this since the date of your post.

Have you received all the help that you need on this, or do you still require further assistance? Please let me know if so.

Many thanks