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Mattfinch1
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Have to keep resetting tv box and broadband

Ever since I have upgraded my box to 360, I have had to reset both broadband and 360 box several times as it crashes

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Gareth_L
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Message 2 of 23
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Re: Have to keep resetting tv box and broadband

Hi Mattfinch1

This should not be happening at all and I am sorry it does 

How are you connected between the Hub and the 360 Box 

How often does this happen 

Gareth_L

 

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Mattfinch1
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Message 3 of 23
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Re: Have to keep resetting tv box and broadband

connected via Ethernet cable.

it happens very often

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Akua_A
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Message 4 of 23
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Re: Have to keep resetting tv box and broadband

Thank you for letting us know @Mattfinch1.

 

Just to confirm, when did this issue first begin? How long are the services usually down for? Are any other services affected in a similar way?

 

Thanks,

Akua_A
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Mattfinch1
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Message 5 of 23
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Re: Have to keep resetting tv box and broadband

Been happening ever since I updated the box just over 6 weeks ago

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Mattfinch1
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Message 6 of 23
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Re: Have to keep resetting tv box and broadband

The service is connected again after I have reset both tv box and broadband box

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Mattfinch1
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Message 7 of 23
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Re: Have to keep resetting tv box and broadband

Just had to reset again!!!

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Zoie_P
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Message 8 of 23
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Re: Have to keep resetting tv box and broadband

Hi Mattfinch1,

 Thank you for your reply, now that is reconnected again, has this improved, or are you still having issues?
Zoie

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Mattfinch1
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Message 9 of 23
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Re: Have to keep resetting tv box and broadband

Still having continuous issues, resetting every few days

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Travis_M
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Message 10 of 23
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Re: Have to keep resetting tv box and broadband

Hi @Mattfinch1

 

Thanks for posting!

 

How is the broadband performing overall? Are you seeing issues with this or just the TiVo?

s

Regards

 

 

Travis_M
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