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Have to keep resetting tv box and broadband

Mattfinch1
Joining in

Ever since I have upgraded my box to 360, I have had to reset both broadband and 360 box several times as it crashes

1 ACCEPTED SOLUTION

Accepted Solutions

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Mattfinch1,

Thank you for coming back to us. I'm sorry to hear that your issue is still ongoing. I can imagine that this must have been frustrating.

As you've been experiencing this issue for a while, and I can see some issues present on your account, I'm more than happy to look into this issue further, which may require a technician appointment. 

I will send you a Private Message to confirm a few details before we can book in the visit. Please keep an eye out for a purple envelope at the top right corner of the Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team

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See where this Helpful Answer was posted

22 REPLIES 22

Gareth_L
Forum Team
Forum Team

Hi Mattfinch1

This should not be happening at all and I am sorry it does 

How are you connected between the Hub and the 360 Box 

How often does this happen 

Gareth_L

 

connected via Ethernet cable.

it happens very often

Thank you for letting us know @Mattfinch1.

 

Just to confirm, when did this issue first begin? How long are the services usually down for? Are any other services affected in a similar way?

 

Thanks,

Akua_A
Forum Team

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Been happening ever since I updated the box just over 6 weeks ago

The service is connected again after I have reset both tv box and broadband box

Just had to reset again!!!

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Mattfinch1,

 Thank you for your reply, now that is reconnected again, has this improved, or are you still having issues?
Zoie

Still having continuous issues, resetting every few days

Hi @Mattfinch1

 

Thanks for posting!

 

How is the broadband performing overall? Are you seeing issues with this or just the TiVo?

s

Regards

 

 

Travis_M
Forum Team

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