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Dereklad
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Hang on a minite is this right ?

Hello people ive got a question.Im on full house package,have been for years and my total bill is £106 a month.

anyway today i was at work and fancied a change,so i was in virgin chat thing on my iphone and was offered ultimate umph package and 360 box and mini box for £110 a month for 18 months.

im thinking wow its only an extra £4 a month so i agreed to it in the chat window.

anyway later i was browsing the virgin ultimate umph page and there quoting £89 a month for 18 month for the same thing ive just agreed to for £110 a month.is that right.have i been stitched up like a kipper here or am i missing something.

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Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..v6 box
Ps5& .
+size 9 feet..iphone 11 plus..
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BlueLou
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Message 2 of 9
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Re: Hang on a minite is this right ?

£89 a month is the discounted price that a new customer would pay, after that initial discount phase it moves to £135.

Existing customers don't get access to all the offers that new customers get, but it seems you have been able to get a discount for 18 months.

Have you been stitched up?  I'd say no, you are only paying £4 a month more and now you have a more stuff, including an unlimited SIM and Sky Cinema & Sports in HD (saving an additional £7 a month).  Ultimate Oomph is really good value, even at £110, and we seem to be throwing more and more at it every year.  

Plus you get Virgin TV 360!  And I know you've been keen to get that...

 

Dereklad
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Message 3 of 9
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Re: Hang on a minite is this right ?

Ok fair enought blue.

ps i did this all over chat and does it take a while to impliment as i cant see a change on my account yet and thanks.








Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..v6 box
Ps5& .
+size 9 feet..iphone 11 plus..
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roy247
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Re: Hang on a minite is this right ?

That will be £139 a month, I know.

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Gary06028
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Re: Hang on a minite is this right ?

Keep an eye on your bills as they are not renowned for Being crystal clear shall we say and complete lack of customer service knowledge is unbelievable, I think they need to spend some time on training but probably Covids fault lol 

Dereklad
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Re: Hang on a minite is this right ?

You know what im not crystal clear weather ive signed up or not.the typing person on the online chat went throught the whole process and kinda dissapeared.








Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..v6 box
Ps5& .
+size 9 feet..iphone 11 plus..
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Gary06028
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Re: Hang on a minite is this right ?

Seriously watch your bills , Lack of clarity and customer service is shocking , everyone you speak to tell you something different 

TiffanyGreen97
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Message 8 of 9
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Re: Hang on a minite is this right ?

If you want to re- contract for 18 months as an existing customer the ultimate oomph with m600 broadband is £99 a month but may be more if you have 1gig broadband

Dereklad
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Message 9 of 9
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Re: Hang on a minite is this right ?

You know what ill leave it.

i set an upgrade on online chat yesterday and was on there for ages and at the end the chap just clicked off.so i dunno weather im being upgraded or not.im in limbo.call time wait is 1 hour.so ill leave it and concentrate on christmas dinner instead.








Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..v6 box
Ps5& .
+size 9 feet..iphone 11 plus..
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