I’ve been trying to get TV from Virgin for a couple months now, and so first tried to get Virgin Stream - of course this never worked with errors trying to get subscriptions added as well as never working online to add subscriptions.
So I rang up and bit my tongue and recontracted and got 360! All went without a hitch the order process and took longer because of the queen’s jubilee!
Went to install it yesterday and the box says “Account error CS1011 - We’re unable to retrieve your account details. Please contact us.”
I’ve been told that there’s no ETA on it being fixed and right now I’m about to throw in the towel - I’m so annoyed with Virgin right now and even have complained once to Virgin executive about this but the annoying thing is the woman who works on my case only rings me before 2pm and as I work late I never make the call!
Think I’ll just have to order from BT TV