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Get rid of CS9994 message blocking TV

Tuning in

Design fault with 360. If your Internet is down, it keeps bringing up this message on the TV box blocking you from viewing TV even though the TV is working perfectly fine. So by design if you lose broadband, you also lose TV completely until they can send an engineer in a week to fix the Internet!

Anyway there MUST be a way surely to get that message off the screen. Any advice?


Forum Team
Forum Team

Hi @SharkEnergy2020


Thank you for your post and welcome to our community.


I am sorry to hear about the issues you are having with the 360 box.


Could you take a screenshot of the message you are seeing please and post it here?


Please pop back to us when you can. 


Vikki - Forum Team

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