I'm having trouble with getting Netflix UHD service through my 360 box I can get UHD when I use the app on my TV but not through my 360 box I've had a Virginmedia engineer out but he could not resolve the problem and suggested I ask the question to the forum. He thinks it might be because I'm running through a cambridge soundbar although I get the UHD service through channel 228. Please can anyone help
Thank you for your post and welcome to our community forums. We're here to help.
Apologies for our delayed response. Is this issue with your Netflix service ongoing today? If so, have you tested it without the involvement of the soundbar you've mentioned to see if there's any improvement?
VM does not have the Apple TV+ app on their boxes. You have several options, e.g. I can get the app on my Fire TV Stick 4k, and if you have one you just plug it into your soundbar and select the appropriate source, i.e. 360 or Fire TV Stick.
I've already got my 360 box connected directly to my soundbar, and then the arc connection of my soundbar connected to the arc connected of my TV and this as not resolved.the problem, I still can't get UHD through my 360 box is there anybody got other suggestions of how to resolve this.
If you get UHD with a direct connection to the TV then the problem is the soundbar (assuming you are using high-speed HDMI cables). If this is the case I suggest contacting Cambridge or a user forum if one exists. Does the soundbar support HDCP 2.2?