Frequent need to factory reset

[slartibartfast1]

Every so often the box slows down to a crawl. This time Recordings took an eternity to appear in the menu. A factory reset fixed it but requires me to log into all my services again which is a PITA. Is this just me or does everyone have the same issue?

[Matthew_ML]

Hey slaritbartfast1, thank you for reaching out and I am sorry to hear this.

I have taken a look and everything is look okay on our side, when you say slow is this when you are trying to download some content or when it is trying to play? Thanks 

[slartibartfast1]

This time when I entered the "Recordings" tab it took forever for anything to appear and when they did the programme image was missing. After selecting one it often wouldn't play either. This isn't the first time a reset has been needed, all my recent posts have been about the same issue. The initial symptoms can be different but the only fix is a factory reset. That's why I wondered if everyone needs to reset their box frequently.

[Matthew_ML]

Hey there, thank you for reaching back out and I am sorry to hear this.

I will send you a PM now so we can take a look into this, please keep an eye out for my message. Cheers