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Message 1 of 14
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Free Upgrade Offer email

Did anyone else receive an email in mid August offering a free upgrade to what I believe is TV 360. Problem is when I click the link I get a message saying “oops you can not upgrade online” or similar. Tried numerous times to call Virgin but no one seems to know about this and the offer expires today? Can anyone help?

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Message 2 of 14
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Re: Free Upgrade Offer email

Hi RDO2000,

Have you tried opening the email and clicking on the link again in case it was a database error that's now possibly been fixed?

It's probably a problem that's known only to a specialised team and I would think they might need to send out the invites again at a future date if the back end system is fixed?

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Message 3 of 14
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Re: Free Upgrade Offer email

Have tried that on several occasions but no luck. However someone at Virgin has sent me a new link that apparently works Have just tried that and I get
"Please call us about your upgrade
We're really sorry, but we won't be able to sort your upgrade through our website. Instead, please give us a quick ring so we can go through the details with you.


Call us on 0345 454 1111 from any UK landline or mobile"
Which sounds great but having called customer services several times no one there can help as they have no details of the offer!!!
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Very Insightful Person
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Message 4 of 14
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Helpful Answer

Re: Free Upgrade Offer email

From other threads, it would appear these emails are being re-sent.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 5 of 14
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Re: Free Upgrade Offer email

Thankyou, yes I have just received another email with a link that supposedly works but unfortunately this link does not work either just suggests that I call customer services but I have already tried that on several occasions but no one seems to know anything about it?

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Message 6 of 14
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Re: Free Upgrade Offer email

Same issue here - got the email, link doesnt work and seems no one at Virgin knows anything about it.  I actually got told it might have been a phising email at one point!

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Message 7 of 14
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Re: Free Upgrade Offer email

I was also told to contact phishing dept! Also was advised to call sales department but they just tried to sell me a chargeable upgrade!
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Message 8 of 14
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Re: Free Upgrade Offer emailE

Exactly the same experience!

 

Sadly no closer to getting the offer though!

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Message 9 of 14
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Re: Free Upgrade Offer emailE

Same here,

I got the same upgrade to a new TV Experience on us in August and when selecting the link I get the error message Oops Something went wrong we are unable to upgrade your package online.

I spent an absolute age on the phone and eventually got through to someone who registered a complaint, gave me a manual link that appeared to work. Well I filled in my details but it did not ask for any account details just my address. Never heard anything back despite the 7 days notice.

Then yesterday, got a similar email with the we have fixed the link message, yet get the same Oops Something went wrong error message. Have given up trying on this. What is the point Virgin Media of sending out invites that nobody appears to be able to sign up to?

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Message 10 of 14
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Re: Free Upgrade Offer emailE

Sorry to hear there's an issue with the offer link in the email, we do advise to keep your query to one thread to avoid any confusion.

 

We'll feed this back to the team who can hopefully find a fix for this link.

 

Thanks, Emily.

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