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sharpchrisj
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Free TV360 upgrade for existing Oomph package?

I have tried ordering free upgrade as per:

https://store.virginmedia.com/existing-customer/my-offers/vtv360-ultimate-oomph-upgrade

I have attempted 2 orders, both failed.

First attempt stated needed more info. I contacted customer care, after 1 hour, no one knew what was up and order had been cancelled.

Send attempt stated I already have the services. I clearly don't , I have a V6 box and TV 360 was requested.

I don't think virgin are actually able to process these requests today for free upgrade.

Should I wait, seems TV360 may be having some issues?

 

 

 

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kenny009uk
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Re: Free TV360 upgrade for existing Oomph package?

I had an issue as I order online last week and didnt go through. 

They then put the order through and my boxes are coming this weekend. I didnt have the 360 upgrade option on my current V6's.

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SJ1999
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Re: Free TV360 upgrade for existing Oomph package?

Did you have to pay a £35 activation fee ? 

Some members say they had to and others did not. I was told there would be a charge, so it might just be luck of the draw. 

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sharpchrisj
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Re: Free TV360 upgrade for existing Oomph package?

After about 4 web orders through https://store.virginmedia.com/existing-customer/my-offers/vtv360-ultimate-oomph-upgrade I finally had my free upgrade delivered, no activation fees. As a reminder this is for Oomph packages upgrades.

I didn't receive new boxes (main + mini), I just received 2 new remotes with instructions to upgrade my existing 2 full size TV6 boxes.

Procedure was very simple, took 10 minutes, a great way to upgrade avoiding unnecessary recycling of the main kit.

I can only think the ordering department were thoroughly confused about the upgrade approach, anyway finally resolved after nearly 2 months.

I can only advise to keep ordering on  https://store.virginmedia.com/existing-customer/my-offers/vtv360-ultimate-oomph-upgrade until fulfilled.

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