Free 360 upgrade

[Stevehoward700]

I was sent an email offering a free upgrade from my TiVo to 360 at no extra cost. I followed the link, checked my details and it all appears to have gone through. But I have not received a promised confirmation email. I checked my virgin media app and it says I have no orders - in the “orders” section. 

[Carley_S]

Hi @Stevehoward700 

Welcome to the community forums. 

Sorry to hear that you've not received your confirmation email regarding a free equipment upgrade. 

I can double check this at our side to see what has happened. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

[Stevehoward700]

A bit later than i expected but have now received my confirmation email. Thank you for replying though.

[Ilyas_Y]

Thanks for speaking with us today @Stevehoward700 on the forums. 😇

I'm glad we have been able to sort out the TV 360 box and the mini box as well.
If you need anything else - feel free to reach out to us and we'll assist.

Kind regards,
Ilyas.