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swanallan
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Following installation system says my HTMI Is unknown

I have followed Virgin’s self installation instructions to the letter. However, on checking ‘source’ in my TV remote system says HDMI1 is unknown. I watch TV via Samsung TV Plus but don’t get regular live channels like BBC or ITV. Instructions indicate that I should have a 360 box plus a 360 Mini box. I did not receive the latter. Could this be the problem? Also, my WiFi drops frequently even when I don’t move from the sofa. 

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