Virgin Media Community

[lfft2002]

Anyone else had this issue. Every day when I turn on the TV, the screen flashes and the sound stutters. Tried to ring customer service but all I get is automated call. Says box is off line then hangs up. TV IS ON. Why can't you speak to a real person? I should have stayed with Sky. Worst customer service I've come across.

[ozsat]

Try the following:  Power off both tv and 360 box for 30 seconds   ->   power on tv only and tune to 360's HDMI  ->  then power on the 360.

Does that make any different?

Have you tried a different HDMI cable?

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@lfft2002 wrote:

Anyone else had this issue. Every day when I turn on the TV, the screen flashes and the sound stutters. Tried to ring customer service but all I get is automated call. Says box is off line then hangs up. TV IS ON. Why can't you speak to a real person? I should have stayed with Sky. Worst customer service I've come across.

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[lfft2002]

Tried all that. It's a new system. Only been installed 1 week.

[ozsat]

I called CS this morning and got through in less than 30 seconds.  Best time to call is just after 8am.

[jonathanpye]

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@lfft2002 wrote:

Tried all that. It's a new system. Only been installed 1 week.

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Have you tried a different HDMI Cable? If you have is it hdmi 2.0 as that's required for 4K?