Menu
Reply
Harlpop
  • 18
  • 0
  • 1
On our wavelength
396 Views
Message 1 of 7
Flag for a moderator

Faulty Remote

Hi 

I have a faulty remote , sometimes it decides not to work  or is slow  , your supposed to be able 

to point it in any direction. and it will change channel , which it has stopped doing , Ive tried new batteries , which doesn't make a difference 

Regards 

Mal 

0 Kudos
Reply
newapollo
  • 14.01K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
379 Views
Message 2 of 7
Flag for a moderator

Re: Faulty Remote

Hi @Harlpop 

Sometimes the remote appears to have stopped working and a simple shake of the remote gets it working again.

If the remote appears to have stopped working make sure the the power saving mode setting is on Fast Start.

Your remote may need pairing again.

Press and hold the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote.

Then hold down the 'TV' button and '0' button together until the Standby button starts to flash. This should pair the remote again.

If that doesn't work then press Home > Settings > Audio & Video > Pair remote with devices > Press OK then  Pair TV and follow the on screen instructions

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Harlpop
  • 18
  • 0
  • 1
On our wavelength
338 Views
Message 3 of 7
Flag for a moderator

Re: Faulty Remote

Morning  

Ive. tried all that and its still unresponsive  , its not a 360 remote , its a one I've had some time now 

0 Kudos
Reply
roy247
  • 2.75K
  • 214
  • 631
Trouble shooter
326 Views
Message 4 of 7
Flag for a moderator

Re: Faulty Remote

Hi Harlpop,

If it's not a 360 remote what remote is it, and do you have a 360 box ?

 

0 Kudos
Reply
LittleMick73
  • 5.39K
  • 547
  • 924
Superstar
320 Views
Message 5 of 7
Flag for a moderator

Re: Faulty Remote

If its not a 360 remote how do you expect it to work.
0 Kudos
Reply
newapollo
  • 14.01K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
311 Views
Message 6 of 7
Flag for a moderator

Re: Faulty Remote

Hi again Mal,

Please can you confirm which box, and which remote you have?

The following link should help https://www.virginmedia.com/care/tv-fault/which-tv-box 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
Robert_P
  • 4.65K
  • 223
  • 422
Forum Team
Forum Team
280 Views
Message 7 of 7
Flag for a moderator

Re: Faulty Remote

Hello Harlpop

 

Sorry to hear of the remote control issues, we appreciate you taking the time to raise this via the forums.

 

From looking at your account it appears that a replacement remote has been ordered, looks like this was ordered online. Is this the case?

 

If so, let us know once you have it or if there are further problems.

 

Rob

0 Kudos
Reply