Failed 360 tv failed

[COSGROE1]

Followed instructions as per the details which came with new remotes 

error code (MA1/4/40)

it says come back later and try again 

I’ve tried this and still no Joy 

pretty disappointed as I went to the trouble of agreeing to this up grade that was offered to me !

[newapollo]

Hi @COSGROE1 

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again.

Others have been successful by factory resetting their V6 box.  This will delete all your recordings, however this would have happened anyway as part of the 360 update.

It will however probably need VM to send a new update signal  or a tech to change the box.

[COSGROE1]

Many thanks 

I will give this a try 👍🏻

[Matthew_ML]

Hey COSGROE1, thank you for reaching out and I am sorry you are having some issues with your 360 box.

I have taken a look from my side and I can see you have been speaking to the team, have they managed to get this resolved for you? Thanks 

[COSGROE1]

Yes all sorted thanks very much 

the technical team where very helpful and it was sorted fairly quickly 

[Akua_A]

Glad to hear this was sorted @COSGROE1.

Please do not hesitate to contact us if you need any further help.

Thanks,