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PranMehta · ‎13-04-2023

MY VIRGIN MEDIA LINE TELEPHONE AND TV ARE NOT WORKING

PLEASE SEND ENGINEER TO [MOD EDIT: Personal details]

I AM PAYING £96.00/MONTH FOR THE PACKAGE

PranMehta · ‎13-04-2023

AM AN OLD VIRGIN MEDIA CUSTOMER

MY EMAIL

[MOD EDIT: Personal details]

jpeg1 · ‎13-04-2023

To report a fault, call VM on 0345 454 1111

To check if there is a local fault in your street, call 0800 561 0061

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

John_GS · ‎15-04-2023

Hi @PranMehta

Thanks for posting and welcome to the community. I am really sorry for the service issues.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

PranMehta · ‎24-04-2023

TV NOT WORKING AT ALL

newapollo · ‎24-04-2023

Hi @PranMehta

Did you reply to the PM from forum staff in your original thread /QuickStart-set-up-and/FAULT ?

Is the internet connection working?

What happens when you try to connect to the TV?

What error messages do you see with the TV ?

Is your phone connected to the TEL1 socket on your hub? Have you tried a different handset?

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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