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Walshy71
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Extending cables on Ooomph package

Are you able to extend the cables on the new Ooomph package so i can move both my 360 box and router apart

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japitts
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Re: Extending cables on Ooomph package

Any VM customer can request a "non-fault" move of their internal cabling, via the normal 150 route for a one-off charge of £25.

The package you're on, and the specific connections/cabling wanting moved, are irrelevant for this request.

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Alex_RM
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Re: Extending cables on Ooomph package

Hi Walshy71,

 

Thanks for posting and welcome to our community 🙂

 

The information japitts has given you is correct, have you been able to arrange this?

 

Alex_Rm 

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Walshy71
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Re: Extending cables on Ooomph package

Hi Alex

No i've not managed to arrange this.

 

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Anonymous
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Re: Extending cables on Ooomph package

The £25 is a reduction from £99. So good value to get it done/booked now.

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Paul_DN
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Re: Extending cables on Ooomph package

Hi Peepers001,

Thank you for reaching out to us in our community, have you managed to speak to us in regard to arranging a technician?

I have tried to locate your account however wasn't able with the details we have for you, if you do still need help, I will be happy to invite you into a private chat.

I will send the invite shortly, please click on the purple envelope if you do need help?

Regards

Paul.

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Walshy71
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Re: Extending cables on Ooomph package

Hi Alex how do i get this organised and is it still £25

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japitts
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Re: Extending cables on Ooomph package

It's still £25, and how to arrange is exactly the same as with any other fault situation..

Call either 150 (from a VM phone) or 0345 4541111 (from a non-VM phone) and speak to a faults agent.

Wait here for the staff to pickup and arrange it for you.

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Hayley_S
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Re: Extending cables on Ooomph package

Hello @Walshy71,

 

Thank you for coming back to us, yes it would be £25 are you happy with this? Please let me know and I will message you privately.

 

Many thanks,

Hayley
Forum Team



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