Everything is down

[andyharrison123]

Swapped from BT two weeks ago, everything was great until today, all connectivity has gone. Can’t get an engineer until Monday (REMOVED)? I think it’s the HUB, are there any checks I can complete, other than the pathetic instructions from Virgin, unplug, endure cables are connected etc? I’m getting a so,I’d red light on the Hub.

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

[Kain_W]

Hi there andyharrison123,

Thanks for your post and welcome to the community.

Really sorry to hear that the service has gone down, to clarify where is the box located?

Secondly do you know what Hub you have?

Let us know,