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Ethernet not connected

Joining in

Press Home, the Apps, get message ethernet cable not connected, when it is.

Continuous red light. Hub gets warm.

Internet drops out


Community elder

If that's a solid red light on the hub and it's getting warm then it sounds like it is faulty.

Have you tried rebooting the hub to see if it makes any difference, if it doesn't you will need to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 to report a fault, or you can wait here for a member of the forum team to respond, usually takes 2-3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

Forum Team
Forum Team

Hi @Aged1

Welcome to the community forums 

Sorry to hear you're having issues with your ethernet connect and have a red light. I have taken a look at the systems at our side and can see that you have already been in touch regarding this issue and have steps in place to resolve. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).