Virgin Media Community

[Katd1972]

For over a month now, we keep getting error codes CS2200/CS2217 and other codes saying 'failed to play recording' and error code CS5500 saying 'action not possible'.

I have 2 v6 boxes with the 360 upgrade and the errors happen on both boxes.

I have reported the problem via the customer service number (150) and even sent complaint emails regarding this matter. After several calls and emails, all I am being told is there's issues in the area and to try again after 24/48 hours, but the problems still persist.

I am reaching the end of my tether and seriously contemplating leaving VM and going elsewhere. 

I have read through other people's articles on here and they've been told there's problems with the hardrive in the box and that they need replacing, yet I haven't been given this option.

If someone could look into this and get back to me please, before the boxes get thrown out the window!!

[newapollo]

HI @Katd1972 

What happens using live TV if you press pause and then press play after a minute or two?

[Katd1972]

The same thing happens

[Kain_W]

Hi Katd1972,

Thanks for your post and welcome to the community.

Apologies for the recording issues faced, can I ask during this being raised has our team contacted you back to investigate the matter?

Let us know,

[Katd1972]

Hi

Nobody has tried to contact me despite asking for the complaint to be escalated.

[Molly_T]

Hi Katd1972 👋 thank you for getting back to us!
Really sorry to hear you are still awaiting contact regarding the complaint. I will send you a PM to confirm a few account details so I can investigate and offer further support if needed. 📩 You can find the PM in the top right corner of the page in your Inbox. 

We can return to this public thread with a further update when possible. 

Wishing you all the best. 🌞