For over a month now, we keep getting error codes CS2200/CS2217 and other codes saying 'failed to play recording' and error code CS5500 saying 'action not possible'.
I have 2 v6 boxes with the 360 upgrade and the errors happen on both boxes.
I have reported the problem via the customer service number (150) and even sent complaint emails regarding this matter. After several calls and emails, all I am being told is there's issues in the area and to try again after 24/48 hours, but the problems still persist.
I am reaching the end of my tether and seriously contemplating leaving VM and going elsewhere.
I have read through other people's articles on here and they've been told there's problems with the hardrive in the box and that they need replacing, yet I haven't been given this option.
If someone could look into this and get back to me please, before the boxes get thrown out the window!!
What happens using live TV if you press pause and then press play after a minute or two?
Thanks for your post and welcome to the community.
Apologies for the recording issues faced, can I ask during this being raised has our team contacted you back to investigate the matter?
Let us know,
Hi Katd1972 👋 thank you for getting back to us!
Really sorry to hear you are still awaiting contact regarding the complaint. I will send you a PM to confirm a few account details so I can investigate and offer further support if needed. 📩 You can find the PM in the top right corner of the page in your Inbox.
We can return to this public thread with a further update when possible.
Wishing you all the best. 🌞