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Error codes CS6002 &CS2200

On our wavelength


Getting both CS6002 and CS2200 error codes. Can’t pause live TV or watch any recordings, says hard drive can’t be found. 

It’s the main box (no other boxes installed). Was a self install a few months ago, no issues until now. Internet is fine and have tried all the box resets etc. Have read all the other posts on here about same codes and tried everything. Suspect hard drive issue, may need replacing?


On our wavelength



Community elder

CS6002 is usually a sign of a faulty box. You could try doing a factory reset and if that doesn't resolve the problem you can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault or wait here for one of the forum team team to pick this up which might be 2 to 3 day's.


Hey Sefyby, thank you for reaching out and I am sorry to hear you are having some TV issues.

Thank you for confirming the code you are getting, I would like to look into this in more depth.

I am going to send you a PM, please can you look out for the purple envelope. Thanks 

Matt - Forum Team

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