Error code

[BevanManning]

• Hi I am trying to book the AJ vs Usyk fight but every time I do it comes up with the error code CS4200 this happened on the fury vs whyte fight aswel and still have not been able to resolve the issue please could somebody help as we don’t want to miss this fight aswel 

[newapollo]

Hi @BevanManning 

I can't see that code on the VM error page, but I did find it listed amongst the Stream box codes

Sorry, your transaction can’t be completed due to a hiccup at our end. Please try again later. If this issue continues, call 150 from your Virgin Media phone, or
0345 454 1111 from another network - Option 2 Faults

I suggest calling in as it generally takes forum staff a couple of days to pick up threads, by which time they'll be too late for this PPV.

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone.

[BevanManning]

Hi I have tried getting in contact with them but literally can’t get anywhere to speak to a real person it’s just all automated or it just ends up cutting the phone call!

[Nathan_B]

Hi there @BevanManning, welcome to our forum and thanks for your post.

I'm sorry to see that you were having issues with ordering the pay per view on Saturday. Did this end up working for you?

Were you able to run a fault test with the equipment via the service page here?

If you need anything further, please let us know.

Regards

Nathan

[BevanManning]

Hi no it didn’t work for me and I did run a faults test but nothing comes up as a fault but every time I went to buy it it just kept coming up with the same error code and telling me there is an issue on virgins end which is exactly what it did on the Fury vs Whyte fight which never got resolved either 

[Robert_P]

Really sorry for the issues and inconvenience caused BevanManning, the Fury/White fight was a while ago but you know if it was the same error received for Saturdays fight?

Rob

[BevanManning]

Hi yes it was exactly the same message and error code from that one aswel 

[Martin_N]

Thank you for that information. That is unusual, have you ever had any issue when using OnDemand content?

^Martin

[BevanManning]

I have never brought or rented any movies or anything but sky cinema and catch up and things like that all work fine. It only happens when I try to buy PPV events 

[Carley_S]

I have raised this to the team to investigate this further @BevanManning. Hopefully this should be resolved for you for the next PPV you'd like to watch. Please let us know if you have any further issues or concerns.