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lewisgault891
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Error code cs1101

Hi

 

My mum is a new customer with virgin. First time with virgin she is getting the error code cs1011. tells me to phone customer service have done several times. Went for self install as her house had everything there for virgin. 

 

Cheers

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newapollo
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Re: Error code cs1101

Hi @lewisgault891 

https://www.virginmedia.com/help/virgin-tv-error-codes/cs1011-contactus 

It's an account retrieval error. It can sometimes happen if your 360 box hasn't been set up correctly on the systems.

This can sometimes be fixed over the phone, but may also need a tech visit.

Your mother needs to call 150 from a  VM landline or mobile and select Option 3 - New accounts and set up

.

The above can also happen if the equipment hasn't been set up correctly.

The 360 needs both an internet and co-axial connection to work, the activation won't complete without both being present, so before doing the above I would check all connections are snug and tight, especially the white co-axial cable

The following link shows how to set up the equipment

https://assets.virginmedia.com/resources/pdf/TV360.pdf 

There's also a You Tube video YT set up 360  

Dave

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David_Bn
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Re: Error code cs1101

Thanks for your post on our Community Forums @lewisgault891, and a very warm welcome to you!

I'm sorry to hear of the fault you're Mum has been experiencing on the TV services.

Can you confirm if she's been able to chat to our team and what has been advised?

Kindest regards,

David_Bn

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