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egzee
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Error code MA1/4/40

So I received 2 360 remotes last week. After some difficulty I finally installed 360 to the downstairs TiVo box.

The box however has constantly gave me the error code.

I have spoke to several people at virgin and had an engineer visit all of which had been fruitless.

The icing on the cake has been tonight when I was in hold for an hour only for someone to answer the call and insist on transfering me to another department and as I type I'm 1 hour 46 minutes into the call.

Out of all the bad experiences I've had calling virgin this takes the biscuit. 

Can somebody for my sanity just book an engineer to turn up at my house with 2 new 360 boxes because sky is looking very tempting right now

 

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Gary06028
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Re: Error code MA1/4/40

Join the club no assistance what so ever , did you have Engineer visit 

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egzee
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Re: Error code MA1/4/40

Yes and he left scratching his head and claiming he'd call back.. still waiting. There is clearly an issue with the TiVo box and my untrained eye sees a new 360 box is the only solution but what would I know..

 

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Gary06028
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Re: Error code MA1/4/40

Did he not have any new 360 boxes in his van , scratches his head and didn’t fix it , this is getting pathetic 

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newapollo
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Re: Error code MA1/4/40

Hi egzee,

dimbutnice had the same error last week and it was resolved by phoning and speaking to the tech team  360-error-message/m-p/4513608#M1731 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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TiffanyGreen97
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Re: Error code MA1/4/40

Currently you cant have 2 Humax main boxes as the system does not support it, only supports 2 Arris main boxes or 1 Humax main box and a mini box . 

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roy247
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Re: Error code MA1/4/40

What system doesn't support it ? The billing system ?

If you can run 2 V6 upgraded boxes with 1Tb HDD's you can run run 2 Humax 360 boxes with 1Tb HDD's, we keep getting told the hardware is the same it's just the software.

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Graham_A
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Re: Error code MA1/4/40

I suspect that they are meaning what the ordering system/existing policy currently allows rather than a hardware restriction.

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TiffanyGreen97
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Re: Error code MA1/4/40

No its not ordering system or anything like that BlueLou confirmed to me that currently you can't have 2x Humax main boxes they will not work together. It is probably something that is not supported on the Humax version of the Software

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roy247
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Re: Error code MA1/4/40

So the software is pants.

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