Solved: Error code MA1/2 when tryi g to upgrade to TV360 - Virgin Media Community - 5230251

I have been sent remote controls and followed instructions. Message on screen reads -

Your upgrade to virgin TV360 for the household was triggered on another box. Once the new software is downloaded onto this box it will restart automatically and without further warning.

Nothing happened after about an hour. Unplugged everything for about 15 minutes. When restarted and tried again same message.

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@Breakers64 wrote:
I have been sent remote controls and followed instructions....Your upgrade to virgin TV360 for the household was triggered on another box.

This suggests that you have two or more boxes to upgrade to 360. If so, have you checked that the other box has started the migration to 360 process? It may be waiting for you to press some buttons to complete that process on the other box before installing it on the one you are having probelms with.

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again (which you've tried), or by deleting recordings to make more space and then trying again.

You could also try turning off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box.

The Faults team may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal.

If that also fails it will need an engineer visit to change the box

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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5 REPLIES 5

@Breakers64 wrote:
I have been sent remote controls and followed instructions....Your upgrade to virgin TV360 for the household was triggered on another box.

This suggests that you have two or more boxes to upgrade to 360. If so, have you checked that the other box has started the migration to 360 process? It may be waiting for you to press some buttons to complete that process on the other box before installing it on the one you are having probelms with.

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again (which you've tried), or by deleting recordings to make more space and then trying again.

You could also try turning off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box.

The Faults team may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal.

If that also fails it will need an engineer visit to change the box

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for the advice. Will try your suggestions out and let you know how I get on.

@newapollo. Thank you Dave your advice worked a treat. Both boxes up and running now. Once again many thanks.

Neil

Hi again Neil,

Thanks for updating the thread.

I'm pleased that you managed to complete the upgrade process.

It will probably take a couple of weeks to get used to the 360, but shout up if you need any help.

Also you might want to bookmark the following page as it's got a lot of useful 360 info.

https://www.virginmedia.com/help/tv/virgin-tv-360

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for the update on this Breakers64,

I'm glad the box is up and running for you.

If you do have any future queries then be sure to pop back up to the team.

Take care,

Kain