Virgin Media Community

[Bertie217]

Problem with my recently updated Tivo box, now changed to TV 360, I've had nothing but problems since it changed. It's very user unfriendly and everytime I want to watch something on catch up I have to turn the box off at the wall for 10 minutes. This happens withevery programme on catch up.

[japitts]

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@Bertie217 wrote:

Problem with my recently updated Tivo box, now changed to TV 360,

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Have you software-converted a V6? Or hardware-swapped a TiVo?

https://www.virginmedia.com/care/tv-fault/which-tv-box 

[John_GS]

Hi Bertie217

Thanks for posting and welcome back to the community. 

I am sorry to hear of the issue you've had since migrating over to the 360. I can see from a system check you've since called the team and they've raised a work order to the fault management team. This order is closed as resolved so I do hope everything is fixed for you now, however, do let us know if you need further assistance.

For more help on the 360 box, see here - https://www.virginmedia.com/tv/virgin-tv-360

Best,