on 02-02-2023 16:24
Problem with my recently updated Tivo box, now changed to TV 360, I've had nothing but problems since it changed. It's very user unfriendly and everytime I want to watch something on catch up I have to turn the box off at the wall for 10 minutes. This happens withevery programme on catch up.
on 02-02-2023 17:42
@Bertie217 wrote:Problem with my recently updated Tivo box, now changed to TV 360,
Have you software-converted a V6? Or hardware-swapped a TiVo?
https://www.virginmedia.com/care/tv-fault/which-tv-box
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 05-02-2023 08:09
Hi Bertie217
Thanks for posting and welcome back to the community.
I am sorry to hear of the issue you've had since migrating over to the 360. I can see from a system check you've since called the team and they've raised a work order to the fault management team. This order is closed as resolved so I do hope everything is fixed for you now, however, do let us know if you need further assistance.
For more help on the 360 box, see here - https://www.virginmedia.com/tv/virgin-tv-360
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill