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Error code CS2217 when trying to watch recorded shows on 360 mini box

Stuart_Austin
Joining in

‎27-10-2022 20:41 - edited ‎27-10-2022 20:43

Today when trying to watch some on my 360 mini box I have encountered an error code cs2217. I have a 360 box in my living room and a mini box in a bedroom. I have turned off both boxes and my hub but still not working 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎28-10-2022 12:13

Hi @Stuart_Austin 

Check the power setting on the main box. Go to Home > Settings > System > Standby Power Consumption. If it's on Eco (slow start) change it to either Fast Start or Active Start.

Both boxes must be on the same network as your hub. If you have an extender etc it can cause a conflict resulting in this issue.

I've also read, (sorry can't find the post at present) that if using a third party router, if the router is issuing an IPV6 address then that can prevent the mini hub connecting.

 

You could also try factory resetting the main box

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Stuart_Austin
Joining in
In response to newapollo

on ‎28-10-2022 12:41

Hi , thanks for the reply. I've tried a factory reset on both boxes, I use a virgin hub which I have also reset. The main box is connected via wifi and the mini via ethernet , I've tried connecting both via wifi and again no success. I can use all apps on the I box the problem is purely watching recorded shows. Both boxes worked fine for about 5 weeks , I cant think of anything that may have coincided with the  error starting. 

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Molly_T
Forum Team
Forum Team
In response to Stuart_Austin

on ‎30-10-2022 15:18

Hi Stuart, welcome to the community! Thank you for posting. 

Sorry to hear of these issues with your TV service! The Error code listed is for 'recording play out failed' which does correspond with what you have been experiencing. 

The main TV box is the one which stores the recordings and then the mini box accesses them via the same network. (The mini-boxes don't actually store any of the recordings.)

As the issue is persisting across both Wi-Fi and wired connections, and you have completed all resets of both the hub and the box without resolving the issue it will be best to send you a PM and investigate further! 
I will send you a PM to confirm a few details now and get an appointment booked in if needed. 

You can find the PM in the top right corner of the page in your Inbox. We can then return to this public thread with an update when possible. 

All the best! 

 

Molly
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