CS1011 is an account retreival error because the box hasn't been fully set up on VM's systems yet, or possibly because the box hasn't been activated.
Even though you've eceived a text to ssay the services have been activated, I would try calling the activation line on 0800 953 9500 to activate the box - you will need the boxes serial numbers, and your account and area number
If that's unsuccessful it will need to be passed to 2nd/3rd level support to update the systems manually which may take 48/72 hours, and if that fails it will require an engineer visit to swap the boxes for new ones.
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