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Error code CS 2217

Tuning in

Same old problem it seems 

Brand new box and setup 

When trying to watch any recordings on mini box. Error CS2217 pops up😕

looking through the forums I find out I am not the first and no simple solution seems possible?

Unless someone knows something different.


Very Insightful Person
Very Insightful Person

Hi @Portie 

Check the power setting on the main box. Go to Home > Settings > System > Standby Power Consumption. If it's on Eco (slow start) change it to either Fast Start or Active Start.

Both boxes must be on the same network as your hub. If you have an extender etc it can cause a conflict resulting in this issue.

I've also read, (sorry can't find the post at present) that if using a third party router, if the router is issuing an IPV6 address then that can prevent the mini hub connecting.


You could also try factory resetting the main box

To factory reset go to Settings (the cog at the end of the Home menu) > System > Factory Reset.
It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options

Keep Recordings
Format Disk

With the 360 selecting Choose Keep Recordings means you won't lose your recordings or any links you've set up (but will have to sign into apps such as iPlayer, Prime, Netflix and ITV Hub again)

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Thanks for the advice Dave.

Moved over from a BT hub and Sky Q tv to Virgin a few days ago 

Both tvs worked well with no problems.

This is annoying, have set power consumption to the same on both boxes. Made no difference.

Not looking forward to resetting the apps after a disk format. 
I do not have a third party hub?

Forum Team
Forum Team

Hi @Portie,

I'm really sorry to hear you're still seeing an error code on your TV in relation to the recording. Can you please check to make sure the Ethernet cable is connected fully, or if using Wi-Fi, ensure this is connected?

Settings > Network > Change Connection Type > Ethernet/Wi-Fi > Follow the Wizard.


Reece - Forum Team

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Hi reece

I have checked all the diagnostics and it says everything is fine till I come to watch recordings on the mini box when error code CS 2217 pops up …. Annoying?

Hey Portie, thank you for confirming this.

I am going to send you an PM to get to the bottom of this.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

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