Error code 100:70 on main 360 box

[Neilp68]

Our main 360 box keeps showing as setting up TV channels 100:70. Was supposed to be fixed weeks ago. Mini 360 box works fine as do all other channels on main 360 box just not Sky movies or sports. Do VM need to send codes to the main box for it to work?

[roy247]

Yes you do need the activation codes sending to your box, you can try calling virgin again and hope you speak to someone who can do it or be passed to the 2nd level support team, or wait here for a member of the forum team who might be able to help, that could be a couple of day's.

[Jodi_S]

Hi Neilp68,

A warm welcome and thank for posting on our community forums. Sorry to hear that you're experiencing an error code on your 360 main box, and this is preventing you from accessing and Sky sports or movies.

As it's been a short while since you posted, have you managed to contact the team in this time, or do you still require assistance with this issue?

Please let us know and we will be happy to investigate this further if you still need help.

Kind regards Jodi. 

[Neilp68]

Hi Jodi

I contacted VM but don't seem to be getting anywhere. I've swapped the boxes around so the mini box is now downstairs and showing all available channels. Main box now upstairs but still has same errors.

Best Regards 

Neil

[Matthew_ML · Accepted solution]

Hey Neilp68, thank you for letting me know this.

I am going to send you a PM so we can get this looked into for you.

Please keep an eye on the purple envelope. Thanks