Yes you do need the activation codes sending to your box, you can try calling virgin again and hope you speak to someone who can do it or be passed to the 2nd level support team, or wait here for a member of the forum team who might be able to help, that could be a couple of day's.
A warm welcome and thank for posting on our community forums. Sorry to hear that you're experiencing an error code on your 360 main box, and this is preventing you from accessing and Sky sports or movies.
As it's been a short while since you posted, have you managed to contact the team in this time, or do you still require assistance with this issue?
Please let us know and we will be happy to investigate this further if you still need help.
Kind regards Jodi.
I contacted VM but don't seem to be getting anywhere. I've swapped the boxes around so the mini box is now downstairs and showing all available channels. Main box now upstairs but still has same errors.