Error MA1/4/40

[peterh87]

When I contacted support on Saturday they tried everything to get past the error screen for upgrading from V6 to 360 for about 2hrs, they have escalated it to the tier 2 team to be resolved, I was told that they would contact me within 8hrs, but nothing yet, do I need to go through the process again? I've seen posts suggesting a factory reset is this advisable

[newapollo]

Hi @peterh87 

A few other people with this error have managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting recordings to make more space and then trying again.

Regarding the factory reset. Others have been successful by factory resetting their V6 box.  This will delete all your recordings, however this would have happened anyway as part of the 360 update.

It will probably need VM to send a new update signal  which 2nd level support may be able to do, or failing that then a tech to change the box.

[Natalie_L · Accepted solution]

Hi Peterh87, 

Thank you for reaching out to us here on the community.

I am very sorry to hear you have been having issues with the upgrade to 360 and for the failed call back. 

I have taken a look from our side and can see you are due to have a visit from our technical team. Can you please let us know how this goes and if you require any further assistance. 

Thank you, 

[peterh87]

Hi Nat, the engineer (Craig 99628) called first thing this morning and installed a new box, he went through the workings of the remote etc and made sure everything was ok.

Excellent service throughout trying to solve my problem.