Menu
Reply
DJ_Shadow1966
  • 7.2K
  • 1.37K
  • 2.06K
Very Insightful Person
Very Insightful Person
1,218 Views
Message 1 of 4
Flag for a moderator

Error Code on v360 New v360 Box

Hello

When trying on Demand get CS3300 error code

When trying on Movies get CS3500 error code

I have already done the following -

1) Check that is connected to the wireless network and get strong signal

2) Rebooted the box

3) Power cycled the box leaving the box off for 5 minutes.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
roy247
  • 1.37K
  • 101
  • 326
Knows their stuff
1,199 Views
Message 2 of 4
Flag for a moderator

Re: Error Code on v360 New v360 Box

Hi,

Both those error codes are service unavailable, have you signed in and checked your service status, it could be possible they might both be down.

0 Kudos
Reply
DJ_Shadow1966
  • 7.2K
  • 1.37K
  • 2.06K
Very Insightful Person
Very Insightful Person
1,197 Views
Message 3 of 4
Flag for a moderator
Helpful Answer

Re: Error Code on v360 New v360 Box

Hello

No service problems both using the online and the 0800 phone number.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
DJ_Shadow1966
  • 7.2K
  • 1.37K
  • 2.06K
Very Insightful Person
Very Insightful Person
1,187 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Error Code on v360 New v360 Box

Hello

Seems to have fixed itself overnight / this morning did check this morning and same issue so probs something temporary.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks