Virgin Media Community

[StephenH1]

Can’t watch anything recorded. Above error code stated. Helpline called. We are told error is outside the property and an engineer will need to be despatched. Ok. When?  We are told up to 5 days. Outrageous. Surely VM can do better than that. 

[japitts]

You've posted in the TiVo section of the forum, and CSxxxx errors are 360-platform, so I've moved your post to the 360-board. At a guess, you used to have a V6 (running TiVo software) but you converted it to a 360.

I'm also not convinced that error is necessarily external to your property, more likely a box issue - but all the same, if VM have diagnosed a tech appointment then go with it.

You can keep checking your myVM online account for any cancellations in the meantime, and hope another customer who currently has an appointment before yours, cancels.

[Gareth_L]

HI StephenH1

Thanks for your post 
Sorry to hear about the issue with your recordings
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L