Decided to add a tv package to my existing broadband package. Self install. Boot up box and after the usual welcome screens etc keep getting the error code cs1011. I have phoned customer services numerous times, given them the serial number of the box numerous times.
Was told 2 days ago to wait 4 hours and try again. Didn't work.
Called again and after ages on the phone was told to wait 24 hours. Did that.
Phoned again and was told I couldn't activate box because of the bad winds we experienced on Friday night.
Rebooted box the morning (saturday) same message Error 1011.
Called customer services AGAIN after giving box serial humber yet again and going through the reboot which failed again error code 1011.
Now been told it could take upto 5 days to activate box.
Really wish now I hadn't bothered upgrading and really annoyed at the don't care attitude of virginmedia staff.
Ordinarily the advice here would be to call in and get this sorted - it should be quicker.
Clearly you've tried that and have failed through no fault of your own, I will therefore flag this thread to forum staff for picking up sooner than would otherwise be the case. That should hopefully get you a response later today or at worst tomorrow.
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