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martinianpaul
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Error CS9996 ethernet connection

Anyone seeing this today?  I've checked and double checked all my connections and cables, and rebooted and I can't clear it.  And despite the error message, my box seems to be working OK. 

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markdyer72
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Re: Error CS9996 ethernet connection

According to virgin media error codes that is a loose Ethernet cable fault code.


@martinianpaul wrote:

Anyone seeing this today?  I've checked and double checked all my connections and cables, and rebooted and I can't clear it.  And despite the error message, my box seems to be working OK. 


 

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martinianpaul
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Re: Error CS9996 ethernet connection

Yes, and yet my cable is securely connected at both ends.  Checked it twice.

My search continues. 

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John_GS
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Re: Error CS9996 ethernet connection

Hi martinianpaul

 

Thanks for posting and apologies for the error message. 

 

I've checked here today and no issues showing, have you tried a new Ethernet cable, a new port on the hub, also try connecting the box via WiFi see if this fixes it?

 

Kind regards,

John_GS
Forum Team

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