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Ian916
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Error CS2204, once again let down when upgrading to Virgin TV this time

Self installed the TV box, no cable adaptor provided, - but I do not want to use the TV via the coaxial connection on the wall, - I cannot get freeview where I live. I want to use it via broadband ethernet cable which is connected to the Virgin router. All I get is the Virgin TV box menu but error CS2004.

PLEASE HELP. I was a month without phone line waiting for you.

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Ian916
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Re: Error CS2204, once again let down when upgrading to Virgin TV this time

To clarify:
Do you have to have a coaxial connector from the wall (roof aerial) to the Virgin TV box or will just the ethernet cable work? 
If the ethernet cable alone will work why am I getting this error message and cannot see any TV?

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newapollo
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Re: Error CS2204, once again let down when upgrading to Virgin TV this time

Hi @Ian916 

Which package did you sign up for ?

You've posted in the 360 forum, so I'm assuming you've registered for one of the bundles that include the 360 box.

All 360 boxes require  connecting to the coaxial cable, as can be seen via the CS2004 help page

https://www.virginmedia.com/help/virgin-tv-error-codes/cs2004 .

However, if you have signed up for  https://www.virginmedia.com/tv/stream  then the TV services would be via the internet and thus not need to be connected to the white coaxial.

Dave

I don't work for Virgin Media.

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Ian916
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Re: Error CS2204, once again let down when upgrading to Virgin TV this time

Thanks, I have the Maxit TV package, recently upgraded my broadband, from M200 to M350 so as to have the TV.

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roy247
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Re: Error CS2204, once again let down when upgrading to Virgin TV this time


@Ian916 wrote:

To clarify:
Do you have to have a coaxial connector from the wall (roof aerial) to the Virgin TV box or will just the ethernet cable work? 
If the ethernet cable alone will work why am I getting this error message and cannot see any TV?


The coax should be from the Virgin wall box that goes to your hub and you should receive a splitter to connect to the 360 box. The Virgin coax doesn't go to the roof aerial.

Every Virgin box requires 2 connection's a coax for live TV and a network connection either by ethernet cable or wifi, unless you have the new stream box.

 

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Ian916
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Re: Error CS2204, once again let down when upgrading to Virgin TV this time

Thank you, that makes more sense, - instructions were not clear, as they seem to assume that I already had Virgin TV, which I don't. I called up support asking for the splitter and they are sending an engineer. Thanks again. 

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