Error CS2004

[MrPepper]

400mb Internet working fine. Connections all tight. Continually get error message cs2004 telling me to check cables and reboot. Never improves. Exhausted help guides. Any clues? 

[Ernie_C]

The final step of:

https://www.virginmedia.com/help/virgin-tv-error-codes/cs2004

suggests the need to report the fault for further investigation.

You can phone in or wait here for Virgin Media staff to respond. This may take a day or two.

[Chris_W1]

Hi MrPepper, thanks for the message and sorry to hear that you are having issues with the connection and this is not the experience which we want you to have with us. I will send you a private message so that this can be looked into further for you. 

Chris.