Hello. Sorry I thought I responded here. Basically the engineer didn’t need to come afterwards as the back office team of the 360 box remotely done something and it started working. I got a text from Virgin Media to say your issue is fixed and when checking was working.
The guys I spoke to over the phone sent the issue to the ‘second line team’ and they fixed it within 24 hours.
I had same problem yesterday left the box on overnight it was up and running next morning apparently it just needed activating. The email I got about the delivery of the box said it would automatically activate on day five after delivery which was the same day I set it up. So my advice is to leave the set up until day five after delivery set it up switch it on you don’t need the tv on and next morning it should be up and running.
I had the Engineer out on Monday and it transpires that as i was missing a remote with the new 360 equipment they sent me out a new 360 box. Unfortunately this meant i had two v6 boxes and three 360 v6 boxes on my account which were all active so the 360 boxes were trying to update from the standard v6 box settings.
As soon as he removed the two old v6 boxes and one 360 box the settings downloaded straight away.
As per the op if you get through to support make sure it goes to the second line support as this could have all been sorted straight away without me waiting a week.
Thank God this stuff works well once its setup because the telephone support is terrible.