Hi gmicklewhite,
Welcome to our community and thanks for posting. Sorry to hear that you've not been able to enjoy your new TV service due to an error getting this activated on your account. We certainty understand the frustration caused due and can appreciate the inconvenience as you have already had two engineers’ visits.
Remotely looking from our end, we have located your account, form the details you have provided form your community profile. We can see that this has been escalated by the visiting technician to the relevant team to get this sorted out for you already.
It seems you were advised this can take between 24-48 hours to resolve and that you have the technician’s number to call him directly if any issues.
Please can you come back to us in the next 48 hours to make sure your TV services are back up and running?
Kind regards Jodi