EPG Error TV360

[kashiup]

Hello 

sent an email to TivoGuideErrors@virginmedia.co.uk but no luck. 

There is an error on the EPG on Virgin TV 360. The programme PANDYA STORE on Utsav Plus HD is showing the incorrect episode numbers and the NEW banner has disappeared making the series link set not record. Everyday for the next two weeks it is showing the same episode number and has messed up all episodes to record. Please fix. 

[japitts]

When did you email to guide errors? They don't generally respond, but do attend to verifiable errors in a couple of days.

It really is the best way to report guide errors.

[kashiup]

Hi 

About 4 days ago. Will see what happens. 

[Natalie_L]

Hi kashiup, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear of the error with the EPG and apologise for any disruption to your recordings. 

Have you received any updates from our team via email? 

We can also get this reported from our side to be investigated further. 

Please do let us know of any updates you have received. 

Thanks, 

[kashiup]

Hello. Thanks for getting back to me. 
I didn’t get a reply from the email but it seems to have been fixed now. But it does happen quite often with this programme specifically. 

[Kain_W]

Thanks for the response there kashlup,

I'm glad the issue seems to have resolved itself for now, do pop back up if you require further assistance.

Also are any other channels/programmes showing the same error?

Regards,

[kashiup]

Hello. 

No. It just seems to be that channel only. 

[Ashleigh_C]

Thank you for letting us know @kashiup 

Should you need any help in the future, or if this issue should return please do pop back to the forums and we will do all we can to help.