Driving me mad

[pep4uk]

I've got 2 v6 boxs upgraded worse thing ever if I try to watch recording I'm getting errors cs2200 and cs2217 failed to play no matter what u do this is happening... Apart from throwing them back at virginmedia which is getting very close to happening even had engineer out last week... And still the same I've tried everything even things thats getting said on the forum... Nothing and Xmas in 2 days and lots of recordings set up which probably won't even happen..... Virgin needs to get this sorted never once had a problem with my old v6 but since they have upgraded its useless any help would be great but tried everything  ty x 

[Roger_Gooner]

Maybe this will help.

https://community.virginmedia.com/t5/Virgin-TV-360/error-code-CS2217/td-p/4934674 

[newapollo]

Hi @pep4uk 

I would also check the remaining free space in the hard drive, if there was not enough space left when a recording was due this could cause a failure

Recordings > View all - it displays the percentage used in the top left hand corner

[Adri_G]

Hello pep4uk, thank you for reaching out on our help forum about this issue.

We're sorry to hear you've been experiencing errors on your screen while trying to play your recordings after your TV 360 upgrade on the V6 boxes, we'd love to help in case the issue persists.
Could you please let us know of any updates on this problem since you last posted here on Friday and tell us if you've received any assistance in the meantime?

Also, has any of the advice posted by our helpful forum members above helped resolving this?
Pop us a reply here and we're eager to support you.

[pep4uk]

Ty they have came up and gave me a mini box up to now seems to be working but hate how you can't pause the mini box lol ty for helping xx 

[newapollo]

Hi again @pep4uk

The mini box only pauses for around 2 minutes. The main box however buffers for around 3 hours. 

To watch a paused program press Record. On the mini box press My Shows and scroll down to the end and you’ll see the name(s) of 360 boxes you have connected. Select the mini box press OK  then choose the show you want to watch and press OK

[pep4uk]

Ty so much.. So do I have to actually record the prog just so I can pause it on the mini... 

And ty so much for helping Dave x 

[newapollo · Accepted solution]

Hi again @pep4uk 

Yes, I'm afraid if you want to pause the program on the mini for more than a couple of minutes then you do have to record it.

This is because the mini boxes don't have hard drives and so can't can't buffer the programs.

The mini boxes are the ones that Liberty Global (VM's owners) use throughout Europe, in Holland for example. In thsoe areas everything is stored in the cloud instead of the boxes having hard drives for recordings. Unfortunately the studios/program makers won't allow this in the UK. 

[pep4uk]

That's a shame maybe they will alow it sooner than later I hope xxx ty for ur reply xx

[Lee_R]

Hi pep4uk, thanks for getting back to us.

The information you've received from the fantastic newapollo is correct.  If any changes to our 360 mini box are made in the future, any announcements would be made here. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R